calmpethomeThis policy explains how Calm Pet Home ("we") handles personal data when you use this website and our programs. We keep it in plain language on purpose. We collect the minimum we need, we don't sell personal data, and you can contact us about your data at any time: info@calmpethome.com.
What we collect, and why
| Data | When | Purpose |
|---|---|---|
| Name, email, phone/WhatsApp | Forms on this site | Replying to you, scheduling, sending resources you requested |
| Cat and household details you provide | Application and intake forms | Assessing fit, safety screening, and preparing your program |
| Practice videos you upload | During a program, via a secure link | Personal coaching feedback; handled under the consents you give at intake |
| Payment records | If you enroll | Billing, receipts, refunds, and legal record-keeping (we do not store card numbers — payments are handled by a payment processor) |
| Basic technical data | Visiting the site | Site operation and security; any analytics is consent-aware and aggregate |
Consent, marketing, and choices
- Marketing emails are sent only with your separate, unticked-by-default consent, and every message includes an unsubscribe link.
- Consents for video upload, session recording, and any AI-assisted organization of observations are separate, specific, optional, and withdrawable — and never a condition of receiving the service. Any AI-assisted step is subject to human review and is never used for diagnosis.
- Your videos and story are never published or used in marketing without a separate, specific permission.
Who processes data for us
We use a small number of service providers to run the site and programs — form processing (e.g., Formspree), website hosting, email, secure file storage, video calls, and payment processing. Each provider receives only what its function requires, under its own data-protection terms.
Where data is processed
We operate remotely from outside Singapore, so your data is transferred and stored outside Singapore (including the United States and the European Union, depending on the provider). We choose providers with recognized data-protection practices, in line with the transfer requirements of Singapore's PDPA.
Retention and deletion
- Form submissions that don't lead to enrollment: deleted or anonymized within 12 months.
- Program records and practice videos: kept for the program plus a limited support period, then deleted per the schedule you receive at intake.
- Invoices and payment records: kept as long as law requires.
- You can request access, correction, a copy, or deletion of your data at any time: info@calmpethome.com. We respond within 30 days.
Security and incidents
Access to personal data is limited to the people who need it for your program. Uploads run through secured links; accounts use strong authentication. If a data incident ever affects you, we will inform you and the relevant authorities as required by law.
Children
Our services are for adults (18+). We do not knowingly collect children's data, and our video instructions ask that minors not appear in recordings.
Changes and contact
If we change this policy materially, we will update the date above and, for enrolled clients, notify you directly. Privacy contact: info@calmpethome.com.