1. Who we are

Calm Pet Home is a US limited liability company registered in Wyoming, United States, providing online services to cat owners worldwide. Contact: info@calmpethome.com. We serve private consumers (B2C). If you are purchasing for an organisation, contact us before ordering — different terms apply.

2. What the service is — and is not

  • We offer behaviour education for cat owners, delivered online, in two products: Membership (a monthly subscription to our member community and professional content) and Calm Care Cat (a 28-day guided program with two private practice-video reviews).
  • We do not provide veterinary examination, diagnosis, treatment, prescriptions, or emergency services. For an emergency — pain, breathing difficulty, inability to urinate, injury, or sudden serious change — contact a veterinarian immediately.
  • We promise a supported process and an observable routine goal. We do not and cannot guarantee a specific behavior outcome; progress varies by cat, history, fit, and practice.

3. Eligibility and safety screening

Our services are for adults (18+) caring for a cat. Before the 28-day program starts, we ask health and safety questions and you agree to answer them honestly. We may decline or pause a case — with a full refund of what you paid for that program — when it needs veterinary care, in-person professional help, or falls outside our scope. You agree to tell us about medical changes, safety events, or worsening behaviour during a program.

4. Prices and payments

  • Membership: US$25, €25 (VAT included) or S$32 per month, depending on the currency you choose. It renews automatically each month until you cancel.
  • Calm Care Cat (28 days): US$180, €175 (VAT included) or S$230, paid once. It does not renew.
  • Joining a waitlist is free and no payment is taken. The final price, including any tax that applies where you live, is shown at checkout before you pay.
  • Payments are processed securely by Stripe. We never see or store your full card details.

5. Cancellations and refunds

  • Membership: cancel at any time in your account or by email. Cancelling stops the next renewal; your access continues until the end of the period you have paid for.
  • Calm Care Cat: your 28 days start on the activation date shown at checkout.
  • Full refund for medical unsuitability: if our intake questionnaire shows that the program isn't suitable for your cat for a medical reason, we refund the full price.
  • 7-day cancellation: you can cancel within 7 days of purchase for a full refund, as long as you haven't uploaded your first practice video. After that, the program is not refundable.
  • Any statutory right of withdrawal or other consumer right that applies where you live is not affected by these terms.

6. Your content and conduct

You confirm you are authorised to share the information and recordings you provide, that recordings follow our safety instructions (no staged incidents, no provoking the cat, no identifiable third parties or minors), and that you will follow coaching guidance responsibly. We may end a program, with a proportionate refund, where continuing would risk the welfare of an animal or person.

7. Intellectual property

Program materials (plans, trackers, checklists, videos) are ours and licensed to you for personal use with your own cat. Please don't republish or resell them.

8. Liability

To the extent permitted by law, our liability for claims arising from the service is limited to the amount you paid for the program. Nothing in these terms limits liability that cannot be limited by applicable law, or affects mandatory consumer rights that apply to you where you live.

9. Complaints and governing terms

Complaints: info@calmpethome.com — we respond within five business days and try to resolve everything directly first. The governing law and any remaining formal terms are shown at checkout, and you accept them before you pay.